Pandell Technology
Software Customer Support Specialist
Description
Do you know (have) what it takes to deliver an extraordinary customer experience? We're looking for a Customer Support Specialist to join our dynamic, smart, positive, and passionate Customer Support Team. If you possess exceptional analytical problem-solving skills and enjoy building and maintaining customer relationships, then this is just the right fit for you!
Be your best at Pandell:
Imagine working where what you do is meaningful and impactful; you play a vital role in a trail-blazing organization, and the people you work with are awesome. That’s Pandell. We're a fast-paced, high-performing software company filled with talented, motivated, and purpose-driven individuals. We offer a challenging, rewarding, and fun culture where you’ll have the opportunity to work and collaborate with some of the brightest people in the software industry. Diversity, Equity, and Inclusion are all part of our DNA. Our inclusive environment will give you a strong sense of belonging and allow you to grow and be your best authentic self. We foster a culture where we work hard, and we achieve exceptional results and success together.
About Our Customer Support Team:
Grow with the best. Pandell's Customer Service team is a highly motivated, fast-moving team responsible for supporting Pandell's suite of 12+ products. As part of the team, you will be troubleshooting and analyzing solutions for customers while continuously increasing high customer satisfaction and meeting team targets. We highly value team members who can communicate clearly and concisely, have the ability to learn on the go, and who work to build a positive and enjoyable workplace culture.
Requirements
What Will Make You An Ideal Candidate:
Exceptional customer service skills and telephone etiquette
Successful, proven experience showing superior communication skills ( both written and oral)
Ability to set priorities and meet service level targets in a fast-paced environment
Having the intuition for finding multiple ways to solve a problem
You have supported and or worked with multiple software applications
Some computer configuration and troubleshooting skills
Team player who is highly motivated, energetic, reliable, and goal-oriented
What Makes You Extra Awesome:
Experience in a support/help desk environment
Experience in Land Management and Land Management Software.
Experience with GIS Applications.
Familiarity with other oil & gas applications (Production & Joint Venture Accounting) is considered an asset
SQL or general database knowledge
What You Will Do:
Provide timely and thorough resolution to customer issues within the support ticket queue and take ownership and re-assign new tickets
Demonstrate judgment and problem-solving abilities when resolving customer issues, consult internal resources, tools, and guides, to research issues and implement solutions
Develop a deep understanding of the functional and technical features of our applications
Coach and mentor customers on best practices for successful use of our software
Participate in new version release readiness, including software validation
Deliver product training in group or individual settings
Provide customer feedback to the Product Team related to product features, or usability
What You Bring:
Minimum 2 years working in a customer service-based role
Benefits
Semi-Annual Bonuses
Flexible work from home or office environment
Competitive benefits package (100% dental reimbursement)
Training budget
Fully stocked kitchen (tons of free food, if you choose to work at our office location)
Games room & lounge area
Virtual social activities & learning events
Spending accounts toward personal fitness and electronics purchases
Shared community cards
Awesome new development machines (full accessories & triple monitor)
Do you know (have) what it takes to deliver an extraordinary customer experience? We're looking for a Customer Support Specialist to join our dynamic, smart, positive, and passionate Customer Support Team. If you possess exceptional analytical problem-solving skills and enjoy building and maintaining customer relationships, then this is just the right fit for you!
Be your best at Pandell:
Imagine working where what you do is meaningful and impactful; you play a vital role in a trail-blazing organization, and the people you work with are awesome. That’s Pandell. We're a fast-paced, high-performing software company filled with talented, motivated, and purpose-driven individuals. We offer a challenging, rewarding, and fun culture where you’ll have the opportunity to work and collaborate with some of the brightest people in the software industry. Diversity, Equity, and Inclusion are all part of our DNA. Our inclusive environment will give you a strong sense of belonging and allow you to grow and be your best authentic self. We foster a culture where we work hard, and we achieve exceptional results and success together.
About Our Customer Support Team:
Grow with the best. Pandell's Customer Service team is a highly motivated, fast-moving team responsible for supporting Pandell's suite of 12+ products. As part of the team, you will be troubleshooting and analyzing solutions for customers while continuously increasing high customer satisfaction and meeting team targets. We highly value team members who can communicate clearly and concisely, have the ability to learn on the go, and who work to build a positive and enjoyable workplace culture.
Requirements
What Will Make You An Ideal Candidate:
Exceptional customer service skills and telephone etiquette
Successful, proven experience showing superior communication skills ( both written and oral)
Ability to set priorities and meet service level targets in a fast-paced environment
Having the intuition for finding multiple ways to solve a problem
You have supported and or worked with multiple software applications
Some computer configuration and troubleshooting skills
Team player who is highly motivated, energetic, reliable, and goal-oriented
What Makes You Extra Awesome:
Experience in a support/help desk environment
Experience in Land Management and Land Management Software.
Experience with GIS Applications.
Familiarity with other oil & gas applications (Production & Joint Venture Accounting) is considered an asset
SQL or general database knowledge
What You Will Do:
Provide timely and thorough resolution to customer issues within the support ticket queue and take ownership and re-assign new tickets
Demonstrate judgment and problem-solving abilities when resolving customer issues, consult internal resources, tools, and guides, to research issues and implement solutions
Develop a deep understanding of the functional and technical features of our applications
Coach and mentor customers on best practices for successful use of our software
Participate in new version release readiness, including software validation
Deliver product training in group or individual settings
Provide customer feedback to the Product Team related to product features, or usability
What You Bring:
Minimum 2 years working in a customer service-based role
Benefits
Semi-Annual Bonuses
Flexible work from home or office environment
Competitive benefits package (100% dental reimbursement)
Training budget
Fully stocked kitchen (tons of free food, if you choose to work at our office location)
Games room & lounge area
Virtual social activities & learning events
Spending accounts toward personal fitness and electronics purchases
Shared community cards
Awesome new development machines (full accessories & triple monitor)